For IT to be focused along these lines, and hence for BSM to succeed, the collaborative, cross-domain processes recommended by best practices such as the IT Infrastructure Library (ITIL) need to be implemented, or BSM will remain a pie-in-the-sky dream. As a model, BSM is first and foremost not about technology, but about a cultural shift in how IT professionals collectively (and individually) think and work, both among themselves, and in support of their customers’ businesses.
We would like to share a few quotes to reinforce this; quotes taken from CMDB adoptions, but which could just as well apply to true BSM initiatives. Because, in the end, even CMDB systems are little more than foundational enablers for more effective BSM.
BSM as a Market
The BSM market is currently focused on a portion of the broader BSM vision. While BSM will grow over time with toolsets expanding to support that growth, today’s BSM market encompasses 20 plus vendors that offer products that enable IT organizations to connect with business line-needs and manage IT from a business service perspective. These toolsets include:
The BSM Market is closely aligned with service level management (SLM) and in several cases, the vendors that offer SLM solutions are also offering BSM solutions, including management technology magnates BMC Software, CA, HP and IBM. Other companies that are tackling BSM include ASG, Compuware, Managed Objects, Digital Fuel, Oblicore and Quest Software.
Over the past 24 months, the biggest news is consolidation in the market with many smaller solution providers being bought, and some moving in alternate, albeit, related directions. To complement this movement, the growth in the market on a vendor-by-vendor basis exceeds 50% with investment in BSM expected to exceed investment in SLM within the next 24-month period.
BSM is no doubt coming into its own. EMA’s research has shown that BSM has moved from a concept that was very unclear for enterprise IT just two years ago to one that is now not only much clearer but also a distinct priority.
Lisa Erickson-Harris is a research director with EMA. Lisa can be reached at [email protected].