IG is Everyone’s Problem Now

As technology and the new forms of information created by that technology grows more complex, IG provides the foundation from which we can build processes and techniques to properly manage that information. IG isn’t getting any easier so the time to act is now. Reason #6: IG is the future of organizational culture “While detailed…

Amazon, the Media, and the Future of Cloud

At the end of last year and into this year I did a five-part series on strategies for adopting and assimilating cloud. My overall message was, and remains, that good service management disciplines and technologies still apply — though the need for some unique planning and more dynamic approaches to traditional service management technologies are…

3 Steps to Effective Succession Planning

I find it interesting is that most companies do one of two extremes when it comes to succession planning: 1. Nothing at all; and/or 2. A very cumbersome process with lots of documents and checkpoints for multiple candidates which never amounts to anything. Let’s find something in the middle … Get someone ready Think about…

Streamlining Value Through Shared Services

As companies become increasingly more complex and, simultaneously, more integrated, the need for additional cross collaboration and more effective leveraging of the resources at their disposal is becoming increasingly significant. The shared services organization (SSO) concept can help because it consolidates support operations into a service-oriented organizational unit and can substantially improve operating efficiencies by…

5 Reasons Your CEO Doesn’t Trust You

Face facts: CEOs do not trust CIOs. To them, a call from the CIO is like a call from their auto mechanic. Before he hangs up, the CEO knows he will be pressured to spend money on something he doesn’t understand but probably needs. He’s just not sure why. What’s a “valve job”? What’s a…

Software Vendors Tough on Licenses, Weak on Solutions

In recent years software publishers have stepped up efforts to identify and penalize corporations for the use of unlicensed software. They have also become more aggressive in cases where corporations intended to fully comply with licensing rules, but failed. This is most often the result of IT departments being uncertain of just how many copies…

How the 3Cs are Redefining the CIO

In the past, life for a CIO was hard work but not an impossible undertaking. Today, however, things are getting more and more difficult faster and faster. But, for those who love a challenge, the CIO is the best seat in the house. The main challenges CIOs face can be summed up with the 3Cs:…

How the 3Cs are Redefining the CIO

Compliance Every business is being put under significantly more regulatory compliance. And the regulators have teeth with the ability to fine, halt operations or send senior executives to prison. This has focused minds, raised the stakes and released IT budgets. Why IT? The ability to comply with the plethora of regulatory standards requires sophisticated IT…

The 8 Truths of Quality

Quality practices (e.g., quality management, quality assurance, quality control, quality improvement) apply to a broad range of topics and tasks, and this broad scope has created some dangerous myths about applying quality principles and practices. Here are a few misconceptions that should be cleared up to avoid the cost of poor quality: 1. Quality is…

How to Nurture Creativity and Innovation in the Work Place

“Customers, engineers, sales people and support should all be looked at as part of the research and development team,” said Patterson. Innovation, thought, doesn’t have to only be something you are born with. Matt Starr, CTO of Spectra Logic actively works at the establishment of a systematic way to create and nurture innovation. The company,…