Making IT Work in Your Company

  • The basic discipline necessary to convert business requirements into applications

    can only be practiced in organizations with repetitive missions, with professionals

    trained in the discipline, and in organizations deeply committed to rewarding

    disciplinarians and punishing violators.

  • Process improvement that lasts and has a measurable impact is fundamental and can

    be found in generic disciplines like design and engineering … not in fads like

    “BPR,” “TQM,” or other evangelical movements that ultimately trace their discipline to

    design and engineering.

  • Those who create and market information technology exploit this chaos to their

    own competitive advantage by selling “silver bullets” to IT managers vulnerable to

    promises that are seldom – if ever – kept.

  • IT costs will continue to grow disproportionately to profitability … the market

    forces that will drive this ratio include increased employee acquisition, support and

    retention costs, increased costs of doing business due to increasing regulation, and

    the costs connected with maintaining huge corporate technology infrastructures.

  • In light of these realities, you have a number of organizational options available to

    you. You can continue to support (read: care and feed) a large in-house IT staff –

    and organize accordingly – or you can begin the transition to a more creative IT

    products and services acquisition strategy that will require you to make some

    significant organizational changes.

    As your business evolves it’s essential that you undertake a brutally candid

    assessment of your core competencies today and – especially – what they should be

    tomorrow, and then begin to define the organizational structures that will exploit the

    “right” competencies.

    Acquisition & Support Requirements

    So what do you need?

    The bottom line is simple: if you haven’t conducted any alignment assessments then

    you cannot organize effectively. If you’ve organized before you’ve made these

    assessments then you’re already non-aligned, since it’s impossible to cost-effectively

    map your IT requirements around a pre-defined organizational structure before you know

    the requirements!

    The core competency process discussed above will help a lot here. Asking tough

    questions about what you need to do – and should do – will help you determine your IT

    requirements and help you, in turn, map your acquisition and organizational options.

    This is no time for the faint of heart. You must candidly assess what you should do

    and then define your organizational structure.

    Optimal Organizational Structures

    One of the steps you can take that will help you transition from perhaps where you are

    today to where you might very well need to go tomorrow will be explored in Part 2, which will run tomorrow. It describes an approach to organizational alignment that builds from the

    above assumptions about your situation and current and future core competencies.

    Steve Andriole is the Thomas G. Labrecque Professor of Business at Villanova

    University where he conducts applied research in business and technology alignment. He

    is also the founder & CTO of TechVestCo, a new-economy consortium that focuses on

    optimizing investments in information technology. He can be reached at [email protected].