When it comes to asset management, financial planning and service planning, IT departments are stumbling with fragmented tools, confused directives, and in some cases just a lot of bad advice from consultants. But, this just means that many IT organizations are ripe for new technologies and new ways of working to bring the traditional realm of asset management into a more proactive, service-driven model.
EMA recently completed research in assessing organizational and technology change in this area. We had 290 respondents, mostly in
The quantitative data was clearly encouraging with 34% of our respondents claiming that at least to some degree they are doing financial planning for services in conjunction with asset management, 29% said they plan to in the future, and 37% said asset management and service planning are handled separately. And so, a clear majority of our respondents are at least looking to bring asset management and service planning together. One U.K.–based consultancy said: “Among our clients, I would say that about 50% have begun to combine service and asset management and 50% have not. But all of them ultimately will want to get there.”
Interestingly enough, in virtually all of our nine focal interviews everyone saw the value in combining asset management and service planning, but no one was all that far along, and one very large U.S.-based law firm in which there were a tremendous number of distributed offices with significant local authority, saw unifying service and asset management as an ongoing political impossibility. Nevertheless, the overall result was a validation that IT organizations are ready to step up to a “service model vision” as one respondent put it.
Another important question then was to what degree is asset management integrated across all of IT. Or, to put it more bluntly, how many of you all are actually able to integrate costs associated with telecommunications circuits with costs associated to upgrading or purchasing new servers? If you are truly going to step up to a service model, then WAN bandwidth and server software are all interrelated costs in supporting new application services or maintaining and extending new services.
The answers here were that a surprisingly high 28% claimed at least to have an integrated, cross-domain approach across all technology silos for their asset and financial planning. And 30% claimed to be siloed so that each technology (network, application, systems, telecom, etc.) was managed separately on all fronts. The remaining population expressed various degrees of integration within the data center, or between the network and telecommunications. Interestingly, the group cited as the single organization most likely to unite all of IT asset management across domain was IT Financial Governance, whereas Operations as a whole was viewed as the organization most predominantly shaping overall asset management strategies.