How to Avoid SLA ‘Gotchas’ in the Cloud

Much ado is made about the cost savings, profits and agility to be found in the cloud. But whether that is so depends heavily on how service level agreements (SLA) are written. A clause can reach out and seize the savings. A phrase can rob you of anything beyond the faintest resemblance of agility and…

Understanding the Implications of Amazon’s EC2 Crash

Editor’s Note: Datapipe is a global provider of mission critical IT solutions. The company’s offerings include Datapipe Managed Cloud for Amazon Web Services. This service helps clients manage their AWS environments. The effects of the recent outages at Amazon Web Services (AWS) have reverberated through the cloud community and the IT community at large. For…

Amazon, the Media, and the Future of Cloud

At the end of last year and into this year I did a five-part series on strategies for adopting and assimilating cloud. My overall message was, and remains, that good service management disciplines and technologies still apply — though the need for some unique planning and more dynamic approaches to traditional service management technologies are…

Cloud Computing Will Reshape IT Forever

Cloud computing is the most significant development for IT since the invention of the PC. It’s impact on IT will be similar to the paradigm shift Apple’s iTunes caused in the music industry, namely selling music by the song instead by the album. (In IT’s vernacular: the ever-elusive consumption of services by-the-drink or utility computing…