Strategies and Trends for Information Technology Leaders
Addressing logistical, structural, and cultural hurdles In addition to designing an effective process, organizations must address the logistical, structural, and cultural hurdles that impede transfer. For example, the organizational structure may promote silo thinking in which locations or divisions focus on maximizing their own accomplishments and rewards, instead of supporting the success of the overall…
by Lauren Trees, APQC knowledge specialist For most organizations, the ability to pinpoint and replicate superior practices is a vital competitive advantage. No matter the industry, reusing successfully demonstrated practices can lead to shorter cycle times, faster ramp-ups, higher customer satisfaction, better decisions, and lower costs — all of which can mean the difference between…
A recent study produced by Verizon and the US Secret Service delivered a surprise finding: in last year’s electronics record breaches, nearly half were inside jobs, or, required insider cooperation. In the merged Verizon/Secret Service data set, 48 percent of breaches were attributed to users who maliciously abused their right to access corporate information. An…
Lean is a hot topic in IT circles these days. The primary trigger for increased attention was the global recession, but a more fundamental force at work is that IT as a practice area has matured to the point where it can truly leverage manufacturing techniques, which is where the lean management system was perfected….
Today’s software industry buzzword is “Cloud.” We all know what it is, and some of us are already leveraging Cloud platforms to reduce resource consumption on-premise. Right now, many ISVs are making a black-and-white distinction between Cloud and on-premise platforms. When you’re evaluating software platforms, there doesn’t seem to be a middle ground because many…
Successful IT service management (ITSM) builds a bridge between technology services and business leadership, resulting in an ongoing dialogue that promotes new thinking and drives continuous improvement. ITSM is a concept aimed at forging an efficient relationship between IT, its business customers, and its corporate sponsors. Its evolution was driven by the historical problems of…
I spent an interesting and enlighteningday last week attending a small, invite-only CIO conference at The Ohio State University’s Fisher College of business. In attendance were about 25 CIOs and a few vendor-sponsors and guest lecturers. The theme was “Advancing Your Competitiveness In A Recessive Economy”. Well known IT Futurist and CIO Solutions Gallery co-founder…