Strategies and Trends for Information Technology Leaders
by Bill Emmett and Atwell Williams of BMC Software How do you increase the value your IT organization while also maintaining or reducing IT spending? Consider adopting a shared services provisioning model that eliminates wasteful redundancies. Shared service programs can provide consistent service quality and delivery to multiple business departments across the enterprise at a…
I hate rankings. Maybe that’s because I’ve always hated to be ranked (except of course when it’s really worked out in my favor!). But even then, I’ve had second thoughts. Not everything, after all, is a swim-meet. The vendors here certainly can’t be understood in swim-meet fashion. While the Business Service Management Service Impact (BSM…
At the end of last year I wrote two columns about business service management (BSM) and introduced a model for BSM in terms of requirements and technologies. This has led to research conducted over the last five months examining the offerings of fifteen vendors, including customer dialogs, to understand how the BSM mosaic really works…
If you manage the delivery of any service from uber-modern SaaS and RIA‘s to human-based service desk and moves/adds/changes to good ol’ e-services such as e-mail, there are just five questions you should ask if you want to deliver the highest quality of experience (QoE): Do you have an agreed plan of action to meet…
Last month, I wrote about why business service management (BSM), should be seen as more than a set of processes and mindset. How it needs to be viewed a broader architectural model for making technology investments. This month, I’m going to explore what that architectural model should include: Breadth of domain support: Breadth of domain…
At least it is now. Sure, when business service management (BSM) first came on the scene six or seven years ago, many of us analysts groaned, “Yet another acronym!”. And for a while it seemed to be just that―another acronym squeezed mystically between SLM and BPM (or service level management and business process management) as…
A quick review of the 2009 crop of surveys shows that most U.S. companies spend between two percent and nine percent of their annual revenues on IT-related expenditures; making IT a huge investment. Companies are also demanding more than just cost effectiveness, they want competitive advantage from their IT investments. Unfortunately, however, some 45% of…
A new new Enterprise Management Associates (EMA) study has found that overall success rates for business service management (BSM) initiatives are high, with 89% of respondents indicating that their BSM initiatives met or exceeded expectations. The study also uncovered the top factors that helped these real-world organizations avoid failure and achieve success with their BSM…
The truth is that all IT managers have more to do than they can do. While success comes from focusing on the most valuable things first (and in the correct order) most managers don’t know how to value the IT services they manage. Instead, they choose to do the easy or familiar. Managing IT activities…
CIOs are facing budgets so tight this year that many are simply unrealistic. Still, the show must go on. Universally, the charge is to “get the most value out of current technology offerings, without sacrificing the latest innovations,” said Stephen Yeo, worldwide strategic marketing director at IGEL. To this end, here are six tips to…