BSM Defined: What It Is and Should Never Be

Business service management (BSM) is a relatively new term in the IT management community. Over the last few years it has become a sort of buzzword – many vendors are adopting the term and using it to market their products and services. The average executive is now inundated with vendors and products all claiming to…

The 4 Steps of BSM Success

Here’s what the vendors say … One vendor says that “BSM is all about managing the health of services.” A third focuses on “real-time service health and integrity.” Telecomm service providers have known for decades that five-nines of availability in the data center or central office is meaningless if the customer doesn’t have dial tone…