IT Value and Business Value are One and the Same

On this past Friday I had the good fortune of spending the afternoon at a big local CIO event called TechTomorrow hosted by TechColumbus. Of the 350 or so attendees, it appeared that most of them stayed for the afternoon’s main session: the CIO Value Forum. As you can infer the main topic was value….

Some Business Service Management Service Impact Revelations

At the end of last year I wrote two columns about business service management (BSM) and introduced a model for BSM in terms of requirements and technologies. This has led to research conducted over the last five months examining the offerings of fifteen vendors, including customer dialogs, to understand how the BSM mosaic really works…