Service Management is an Imperative in the Cloud

Whether the Cloud is the next big thing or simply an extension of how we work today, one thing is certain: it can optimize service delivery and support with transparency into the processes and metrics surrounding those services. Cloud computing changes the landscape for service consumers, service providers, and the businesses that rely on them….

Managing Change is Managing Risk

What does an ERP release, a bug fix, and maintenance on an electrical generator all have in common? They are all changes to an environment that must be managed. Let’s take these examples one step further and review the potential impacts on the organization. What if the bug fix was for the Web portal which…