Social Networking Meets the Mainstream

SAN FRANCISCO — Business has gotten the message: Pay attention to social media, and begin to figure it out. The Social Networking Conference, held Thursday and Friday this week in San Francisco, aims to help them figure out how to do it. As usual, conference speakers emphasized authenticity, empowering users and creating a good experience…

Defining Innovation

Much is being made these days of the role IT plays in business innovation. But what is innovation when it comes to the confluence of IT and business? Is it process improvement? By some measures, probably yes. Is it new ways of doing the same things? Again, probably yes. Is it delivering the same services…