Strategies and Trends for Information Technology Leaders
Deloitte: Employers Want CIOs to be Strategists or Revolutionaries Driven by rapid advancements and integrations of new technologies and evolving business needs, the role of the CIO is shifting from steward to strategist or revolutionary, according to a new Deloitte survey of IT executives in the U.S. According to the poll, 45 percent of nearly…
Every major organization has some form of customer call center. You may have renamed yours “contact center.” They are manned by staff that are trained, tooled-up with technology and incentivized to support customers. The center is critical because it drives long term sales and protects repeat revenue. It may even be considered a “profit center.”…
by Bill Blausey, SVP and CIO of Eaton Corp. Green IT is without question one of the one of the most sweeping trends in IT today. The industry enthusiasm isn’t hard to explain. The recent recession and its after effects, along with rising energy costs, have made reducing capital and operating expenditures a higher priority…
by Daniel Burrus of Burrus Research One inevitable byproduct of advancing technology and every changing competitive landscape I talk about in part one of this article is commoditization. Someone makes an innovative breakthrough, and by doing so they stand out as unique in their field. However, because of the breakneck speed of technological advance, soon…
As a CIO, you are keenly aware that rapid change in business and technology is the “new normal.” However, in the 21st Century, “change” is actually too weak a descriptor. Today, it’s all about transformation. This means you can’t go backward, and you can’t stand still. You can’t rest on your laurels and you can’t…
As a member of the C-suite, you now have an urgent question in front of you: Are your customers changing faster than you are? Are they learning faster than you are? Because they are changing and learning fast, if you are not already designing and providing the solutions to the problem they are going to…
Doing the opposite has always been a smart strategy for breakthrough. Today, though, it has special implications, because in so many ways our entire world and everything about it is going through an intensely rapid and comprehensive reversal. The acceleration of digital technology is turning conditions on their heads, creating a profound shift in the…
From managing the exploding volume of data to keeping the network secure to taking a high-level strategic role at the C-level table, CIOs live in a complex and intense environment. Therefore, when challenges appear, overcoming them quickly is key for long-term success. But part of the challenge about challenges is knowing how to do that….
Many Fortune 500 companies are recognizing enterprise data as a strategic business asset. Leading companies are using troves of operational data to optimize their processes, create intelligent products, and delight their customers. Also, increased demands for regulatory transparency are forcing companies to capture and maintain an audit trail of the information they use in their…
I have always been an advocate of IT outsourcing but over the last several years it has become apparent that services available from many sources has made outsourcing of other business processes a viable option, as well. I was talking with a friend recently and had an epiphany regarding this subject: Just like IT, there…