How to Avoid SLA ‘Gotchas’ in the Cloud

Much ado is made about the cost savings, profits and agility to be found in the cloud. But whether that is so depends heavily on how service level agreements (SLA) are written. A clause can reach out and seize the savings. A phrase can rob you of anything beyond the faintest resemblance of agility and…

Speed Bumps on the Road to True Utility Computing

By Max Staines of Compass Management Consulting Discussions of cloud computing benefits often turn to the virtues of dynamic, usage based pricing where IT resources are delivered on-demand to customers in response to changing business requirements. Users pay only for what they consume, and don’t have to worry about insufficient capacity or idle resources. The…

Cloud+Apps=New Enterprise Paradigm?

A growing storm of enterprise apps is blowing in wind bringing with it new provisioning models. “We’ll see a move away from the ‘build’ to the ‘buy’ mentality, as many enterprises move away from custom to packaged applications,” said Rikke Helms, managing director of the Global Telecom division and vice president of the EMEA region…