Strategies and Trends for Information Technology Leaders
For years we have been working hard to become information age organizations. But just as with continuous improvement and total quality management, being an information age organization has become the norm and no longer provides an advantage. What we need now is to become communication age organizations. Communication What we called the information age was…
Trust Not long ago, my subscription to the local newspaper expired. The paper sent me a notice asking me to renew for $190, but I was on the road for weeks and didn’t respond to the notice. By the time I returned home, there was a message from them on my voicemail asking if I…
Alright, nothing is that easy, but the point is if you have a mandate from on-high to cut costs and consolidate IT into a centralized, shared-services organization with a solid reporting line back to the CEO’s office, well, then, things are definitely tilted in your favor. In April of 2008, it was just this situation…