Strategies and Trends for Information Technology Leaders
Business technology executives have different notions about what comprises a technology strategy. Most of these notions are wrong. For some, it means high-level summary statements about the direction of technology. For others, it consists of a tactical set of plans around a major application suite, such as an integrated enterprise resource planning (ERP) application. These…
The financial crisis has done a thorough job of weeding out companies that were extended beyond their means. Those who believed they were immune quickly learned that this economic tsunami was more than they could overcome. We who remain look in the mirror and wonder if we are next. This economy makes times gone by…
In today’s economy, each customer is worth his weight in gold, quite literally. Retaining that gold is businesses’ highest order of the day. Perhaps it is not that remarkable, then, that customer experience is now a top focus of IT. A recently released Enterprise Management Associates (EMA) study names quality of experience (QoE) measurement and…