Next-Gen Tools Help IT Run Like a Business

Next-generation asset management (NGAM) was conceived around the idea that enterprise IT is becoming more and more of a business as business services and IT services become more closely intertwined. At its core, the NGAM vision is a simple one: IT services are “products” and so all capex and opex assets associated with IT are…

CMDBf: IT’s Next Moonwalk

Early in July, the Distributed Management Taskforce (DMTF) gave its approval for the CMDBf specification for supporting federated CMDB systems—or as ITIL v3 would have it, a federated configuration management system (CMS). In this vision, multiple reconciled sources including management data repositories, discovery systems, etc. can provide a cohesive fabric to support more effective service…

How to Assign Value to an IT Service

IT organizations have come a long way from the days when they declared victory because of an SLA around frame relay throughput. Or have they? While many SLAs, OLAs, and other contractual agreements have indeed become more application-oriented and are moving from raw availability to performance and even more complex user experience criteria, meaningfully assigning…

SaaS Vendors Bucking IT Spending Trend

The economic downturn has had a significant impact on IT spending, particularly in certain sectors. According to new EMA research, 2009 budgets in the education, retail, manufacturing, and banking/finance sectors are all down between 15% and 35% over Q1 of 2008. January and February 2009 IT dollars show a continuation of this decline in spending,…

IT Management Tech Still in Demand

Despite the overall decline in IT spending, companies are still investing in technologies that help control costs and enable businesses to work smarter. This according to an Enterprise Management Associates (EMA) report, At the Edge of the Storm: IT Investments from Jan/08 through Feb/09. The findings suggest that while IT spending overall is on the…