Tech-Etiquette Abuse: Are You One of Them?

The use of gadgets such as smartphones and other hand held devices may make employees more productive, but they haven’t made the workplace more polite, a new survey suggests. More than half (51%) of CIOs report an increase in instances of poor workplace etiquette resulting from more frequent use of mobile electronic devices, according to…

What Does the iPod Have to Do With IT Service Management?

In 2001 Apple iPod wasn’t the first portable MP3 player. It wasn’t the first player with a hard disk. Apple wasn’t the first company to release a portable media player (video and pictures, in addition to music). Apple wasn’t the first company to provide an on-line music store. Apple wasn’t the first company to make…