Amazon, the Media, and the Future of Cloud

At the end of last year and into this year I did a five-part series on strategies for adopting and assimilating cloud. My overall message was, and remains, that good service management disciplines and technologies still apply — though the need for some unique planning and more dynamic approaches to traditional service management technologies are…

3 Steps to Effective Succession Planning

I find it interesting is that most companies do one of two extremes when it comes to succession planning: 1. Nothing at all; and/or 2. A very cumbersome process with lots of documents and checkpoints for multiple candidates which never amounts to anything. Let’s find something in the middle … Get someone ready Think about…