The Outsourcing Continuum, Recap

When you start on your journey to outsourcing, you have expectations that you will never have to worry about your technology infrastructure again. That’s not strictly true, because now you worry about the technology on a different level. You now worry more about how you can use the application of the technology to provide your…

Smart Sourcing: The New Normal

In business today the active noun “sourcing” often is preceded by one of a growing collection of adjectives: “global”, “strategic”, “crowd”, “multi”, etc. However, each of these design models and potential pairings is built upon a single premise―no matter how capable each of us might be, in this day and age we simply cannot be…

The Outsourcing Continuum, Part VIII: Certificates

Now that you’ve decided that outsourcing is an option that you want to pursue, you’ll need to find a service provider that will meet your companies needs. There a number of factors that need to be considered when choosing a service provider. First and foremost, the question needs to be asked: Do you want a…

The Outsourcing Continuum, Part VII: SLAs

When you put a crucial portion of your company’s service into the hands of a third party service provider, you lose some control over the operational aspects. You are relying on the partner to meet your expectations for quality of service. In order to protect yourself from some of that risk, there are two service…

The Outsourcing Continuum, Part VI: Making the Decision

Outsourcing is a business decision that weighs the strategic plans for the company against the resources required to accomplish those goals. Determining the appropriate resource allotment for any particular goal involves considering both tangible and intangible costs to achieve the goal. For example, if your goal is to increase market share in a particular market…