Strategies and Trends for Information Technology Leaders
by Max Staines of Compass Management Consulting Rural sourcing, where U.S.-based service providers establish delivery centers in low-cost regions outside of major metropolitan areas, is gaining increasing interest and attention in the marketplace. Potential benefits of rural sourcing can include competitive pricing, fewer time-zone and cultural constraints, and, in many cases, lower transition costs. Moreover,…
It ranks as one of the most common and impactful outsourcing mistakes of the past decade — too many service level agreements (SLAs), designed around the wrong business outcomes, and exceedingly focused on financial remuneration rather than operational remedies. Whether due to a rush to get an RFP out the door and quickly ink a…
All eyes have been on Egypt for weeks now yet few saw it as the beginning of the end of offshore outsourcing as we know it. “Had India unplugged the Internet, companies worldwide would be hard at work reconfiguring their offshoring strategy,” said Barry Carter, a CIO for 10 years at AirTran, Capital One, UnitedHealth…
The latest CompTIA IT Industry Business Confidence Index reveals that optimism over future business conditions remains strong and the majority of IT companies ― solution providers, value-added resellers, hardware and software firms, IT consultants and others ― view their prospects favorably. After a big jump of 6.3 points in December, overall the CompTIA IT Industry…