Strategies and Trends for Information Technology Leaders
At the end of Charles Dickens’ tale of post-revolutionary France, Sydney Carton sacrifices himself in order to preserve the life of a man he considers more worthy. It’s a noble act, immortalized by his final words: “It is a far, far better thing that I do now, than I have ever done;” Of course, he…
At the end of last year and into this year I did a five-part series on strategies for adopting and assimilating cloud. My overall message was, and remains, that good service management disciplines and technologies still apply — though the need for some unique planning and more dynamic approaches to traditional service management technologies are…
Throughout my 29 years of IT service management experience I never once doubted the value of having well defined and well implemented IT service management processes. Over time, it became part of my belief system. I had faith that IT service management (ITSM) provided real value to an organization even though that faith was sometimes…
Successful businesses require both the effective management of information and the efficient delivery of technology. IT has played a key role in this effort beginning as a support function to finance and administration, then evolving to an enabler of workflow change, and now serving as the nervous system of the enterprise. As we enter a…