Strategies and Trends for Information Technology Leaders
Nearly every CIO knows the build-a-business-case drill when it comes to validating a new tech buy. Few, however, are aware that they may need to build a business case to secure their job or to move ahead in a promotion. Many erroneously believe simply keeping IT running smoothly will win them recognition for a job…
Many people in IT are confused about the term “IT service”. IT services are comprised of IT systems, and neither the IT system nor its components are of direct value to the consumer. Rather, it is the performance made possible by the IT system that produces a given value for the consumer and that value…
Are you measuring the right things for your e-services? Many CIOs aren’t, and even those who claim to measure IT value and report on e-services understand the concepts poorly. Why is this important? Because customer perception matters and QoE is the most significant single factor in a real-world evaluation of the user experience and, therefore,…
In past articles I have talked about building your IT-business alignment efforts, credibility and relevance by basing your IT priorities, budget and conversations on the things that the business cares most about. Critical to getting this done is to have conversations with your business stakeholders to understand what is important to them. You then need…