Tag: ITIL v3

Moving Beyond IT Service Management: ESM and ITIL v3

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Successful businesses require both the effective management of information and the efficient delivery of technology. IT has played a key role in this effort beginning as a support function to finance and administration, then evolving to an enabler of workflow change, and now serving as the nervous system of the enterprise. As we enter a…

BI Tools: Figuring Out What to Measure

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Metrics are great. We all know that we should be measuring things and generating reports with pretty charts right? There are numerous books on the topic of metrics for IT, tools that can generate reports with graphs and so on. The problem is that once all of that work is done and the reports are…