Tag: Kennemetal

Look to the future and the past When developing measures and improvement plans, it can be easy to focus solely on results. However, the organizations studied by APQC emphasize predictive factors as well as outcomes when developing measures. The organizations look both at leading indicators that provide a foundation for performance (such as employee training…

by Becky Partida of APQC In Part 1 of this series, we looked at five best practices that contribute to new product and service innovation. These practices included expanding idea sources beyond areas traditionally associated with innovation (including looking outside the enterprise for innovative ideas) and acknowledging that different types of innovation require different terminologies…