Five Counterintuitive Ways to Spur IT Innovation

By Samuel Greengard CIOs can boost their odds of success by considering these five approaches: View resistance as an opportunity.By now, it’s clear that consumer technology has turned IT upside down. It’s tempting to bemoan the loss of control and complain about the growing challenge of dealing withshadow ITand ageneral defianceto abide by polices. But…

FCC Takes Aim at Wireless Industry Billing

The Federal Communications Commission is continuing its scrutiny of the wireless industry, offering a fresh batch of data points to make the case that carriers need to do more to clarify their billing practices and rein in fees and overage charges. The survey highlighted two issues that have recently found themselves in the crosshairs of…

The CIO’s Job ? Protecting What Matters

IT security is a core business concern. Malware, hackers, sabotage, natural disasters, terrorist actions or accidents could affect an unprotected enterprise at any time. Most CIOs are already implementing security measures such as firewalls, anti-virus and backup services, and conducting business-continuity and disaster-recovery planning. However, IT’s customers rarely have the same view on protection and…