Succeeding with Next Generation Asset Management

In August’s column I wrote about next-generation asset management (NGAM), EMA’s term for a service-centric model for asset management. In this model service management, configuration management, compliance, change management and capacity planning are brought together from a dollars-and-cents perspective. NGAM fits in fairly well with ITIL v3’s approach to lifecycle asset management, where asset management…

Next-Gen Tools Help IT Run Like a Business

Next-generation asset management (NGAM) was conceived around the idea that enterprise IT is becoming more and more of a business as business services and IT services become more closely intertwined. At its core, the NGAM vision is a simple one: IT services are “products” and so all capex and opex assets associated with IT are…