Tag: optimization

Worldwide IT Spending to Grow 5% in 2011

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Worldwide IT spending is forecast to total $3.6 trillion in 2011, a 5.1 percent increase from 2010, according to the latest outlook by Gartner. In 2010, worldwide IT spending totaled $3.4 trillion, up 5.4 percent from 2009 levels. Gartner has raised its outlook for 2011 global IT spending from its previous forecast of 3.5 percent…

ITSM is the Foundation for Enterprise Optimization

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Successful IT service management (ITSM) builds a bridge between technology services and business leadership, resulting in an ongoing dialogue that promotes new thinking and drives continuous improvement. ITSM is a concept aimed at forging an efficient relationship between IT, its business customers, and its corporate sponsors. Its evolution was driven by the historical problems of…