Strategies and Trends for Information Technology Leaders
Oliver Bussmann joined SAP as CIO in 2009 — the eve of the tablet trend and a year that saw smartphone sales reach nearly 54 million units. Since then he’s deployed more than 8,000 iPhones, 17,000 BlackBerry handsets and 14,000 iPads. In this Q&A with CIOUpdate’s sister site, CIO Insight’s Michelle Maisto, Bussmann describes how…
The Innovation Value Institute (IVI) at National University of Ireland (NUI) Maynooth today announced the launch of the IT Capability Maturity Framework (IT-CMF). The IT-CMF provides a concise management roadmap to optimize business value derived from IT investments. This unique framework has been proven to deliver greater business value from IT while reducing the complexity…
There are many terms circulating across the industry for managing customer experience. Some of the more technical focus on more established metrics such as quality of service (QoS), and for VoIP, mean opinion score or MOS. However, there are also a growing number of metrics targeted at accurately capturing the real experience of IT’s consumers…
Even when faced with a discouraging economic outlook, CEOs, CIOs and top enterprise managers projected increased budgets and staffing needs for 2009. That’s according to a survey commissioned by the Society for Information Management (SIM) that was completed in June. More than three-hundred respondents, primarily senior IT leaders within SIM’s membership base, participated, representing data…
German software maker SAP AG warned that its sales had abruptly dropped off in the last two weeks of September as companies cut back on computer-related spending due to the widening financial crisis. The announcement on Monday drove SAP shares down 16%, their biggest drop in nearly 12 years, and pulled down the whole technology…
As service orientated architecture (SOA) hits mainstream, anecdotes about SOA deployments gone awry become increasingly commonplace. Like the report of Mark Twain’s “death,” in which his illness was distorted by word of mouth into the ultimate departure, reports of the demise of SOA have been greatly exaggerated. No doubt about it SOA is difficult. However,…
When CIOs made the jump from back office support to boardroom elite, many felt they had truly arrived. Celebrations may be a bit premature, however, since there is a marked difference between getting there and staying put. Keeping a seat at the boardroom table often boils down to a renewed focus on information management but…
Last month’s article, the first in this series, discussed the evolution of software as a service (SaaS) from the application service provider (ASP) model to today’s SaaS poster child, Salesforce.com. It discussed the forces making some companies re-think their approach to delivering IT services to the business, and move toward a service-provider, rather than an…
Industry veterans are familiar with the application service provider (ASP) concept. The idea is that a business software company, or its designated partner, hosts an enterprise software offering for end-user IT organizations. This eliminates the need for IT to plan, deploy, support and modify the software in-house. While the ASP concept has always seemed like…