Strategies and Trends for Information Technology Leaders
In a traditional global IT enterprise, different business units, geographic regions, and functional entities each do things their own way. Service providers, meanwhile, have generally accommodated these specialized requirements. After all, the customer is always right, right?. This mindset is changing as business organizations gradually accept the proposition that a great majority of their IT…
It’s nearly impossible to pick up a technology magazine or sit through a strategy meeting without encountering a reference to what some consider the next and greatest wave in enterprise computing – the cloud. Cloud is a fitting term for something so shrouded in mystery and hard to grasp. We’re not helped by the plethora…
Last month, I wrote about why business service management (BSM), should be seen as more than a set of processes and mindset. How it needs to be viewed a broader architectural model for making technology investments. This month, I’m going to explore what that architectural model should include: Breadth of domain support: Breadth of domain…