Strategies and Trends for Information Technology Leaders
Icebergs and sinking ships This is the point in the story where most advisors, consultants and offshore outsourcing vendors will start preaching the mantra that prevention is the best cure. Not a single CIO will disagree with that premise, but such a recital isn’t helpful when the iceberg has already hit and the ship has…
Failed deliverables from offshore outsourcers are a common experience as evidenced by the size and number of LinkedIn discussions, other social media and community posts, and court queues. There are, of course, numerous excuses rendered, few accepted, and passionate arguments on both sides. But when you cut through the noise and look at what you’re…
It ranks as one of the most common and impactful outsourcing mistakes of the past decade — too many service level agreements (SLAs), designed around the wrong business outcomes, and exceedingly focused on financial remuneration rather than operational remedies. Whether due to a rush to get an RFP out the door and quickly ink a…
Statistics show that it took nearly 15 years for businesses to shift from mainframes to client/server. cloud Computing is arguably the next paradigm shift we will see, but the jury is still out as we are only about halfway through the 15-year period. While isolated cloud services have existed for five years or so, the…
For every IT organization, IT asset management (ITAM) is truly a “need to have” these days for reasons including compliance and cost containment. A fundamental part of ITAM is software asset management (SAM). SAM applies to everyone from your regional bank to a Fortune 500 global company. Every organization is using some type of software,…
For many organizations, a good deal is defined at the bargaining table: Did you get the price concessions you wanted? Did you get service add-ons thrown in for free? Are extra features included in the base package? Yes? Well, then it’s a good deal. Software vendors love this line of thinking. It’s lazy and it…