The Outsourcing Continuum, Part I

There are lots people looking at outsourcing these days as a potential cost cutter. Let me say right up front that, more often than not, outsourcing won’t save you a significant amount of money. More likely, what you will get is more value for the dollars spent. The decision to outsource some or all of…

A Consultant is Not a Leader

During a recent hotel stay, I discovered the show Hell’s Kitchen. For those who don’t know it, here is a brief synopsis of my understanding: A former English chef is asked to come into a poorly-performing restaurant in order to help get things running smoothly and take care of the most glaring issues. Sound familiar?…

Execs See Technology As Important – But Not IT

Another survey about business/IT satisfaction gaps—yet again. The more things change, in many ways the more they remain the same. This one points out that business functional view of the importance of technology is not synonymous with IT’s ability to adequately support it. This article revolves around Forrester’s July 2008 survey of 600 business executives…

Using RACI to Drive Change

The RACI model is commonly used in business to define responsibilities and accountabilities for project, however it is not often used to ensure all responsibilities are covered after a major organizational transformation. A RACI—responsible, accountable, consulted, informed—can be used to track a process flow and hand-offs, and as the foundation to effect change in behavior….

New Initiatives Spending Versus Keeping the Lights On

With the economy slowing, IT managers are going to have to make do with less money than they thought come 2008. While this is not new news to many, to counter this trends adverse effects, it is important to look at and track two numbers: new initiatives spending and spending for ongoing support (i.e., keeping…

Good CIOs Lead By Following

A 2006 study claims that 97% of IT workers say they experience job-related stress on a daily basis. Some 80% say they feel stressed before they even get to work, and around 25% admit to taking time off to deal with the stress. These numbers place IT as the most stressful profession -– beating out…