Strategies and Trends for Information Technology Leaders
There are many terms circulating across the industry for managing customer experience. Some of the more technical focus on more established metrics such as quality of service (QoS), and for VoIP, mean opinion score or MOS. However, there are also a growing number of metrics targeted at accurately capturing the real experience of IT’s consumers…
For more on cloud computing and the enterprise, visit Internet.com’s new Cloud Computing site. Netizens have uncovered a Dell trademark for the term “cloud computing,” uncorking fears of another attempt at co-opting a popular industry term. In 2006, for example, CMP Media and publisher Tim O’Reilly acquired a service mark for the popular term “Web…
When it comes to asset management, financial planning and service planning, IT departments are stumbling with fragmented tools, confused directives, and in some cases just a lot of bad advice from consultants. But, this just means that many IT organizations are ripe for new technologies and new ways of working to bring the traditional realm…
Even though today’s new employees are looking for flexible schedules, more time off and a less rigid work environment that offers work-from-home opportunities, for example, most technology and telecom companies in the U.S. still feel that money is the No.1 driver in attracting talent. In short, there is a disconnect between HR practices and candidates’…
While we laugh about the alcohol-based tonics sold from the backs of wagons in the 1800’s, who among us has never placed a bet at a blackjack table? And, while we scratch our heads trying to imagine why anyone would send their retirement savings to a stranger in Nigeria, most of us have been taken…
The final entry to CA’s series on project management best practices is an overview of the control objectives for information and related technology (COBIT) methodology. Where both PMBOK and PRINCE2 are more project intensive, COBIT takes a top-down approach for managers and auditors to ensure governance over key issues such as Sarbanes-Oxley compliance. The newest…
The human resources future looks bleak for the IT industry. Why? Because of a lack of skilled labor. That’s right. Companies and governments are coming to grips with the impact of the demographic shift on their ability to attract and retain technological talent. More from Richard Martin on CIO Update Will Apple Outlast Microsoft? 8…
BANGALORE (Reuters) – Repair work has started on one of three broken undersea cables providing data services to parts of the Middle East and Asia, a cable operator said, and a repair ship was expected to reach a second cable on Tuesday. Undersea cable connections were disrupted off Egypt’s northern coast last week when segments…