How to Make User Experience Count

Understanding your consumer is key to IT I would argue that understanding these and other consumer footprints is the place to start. They are not after-thoughts or bolt-ons. And, if understanding these consumer profiles doesn’t belong in the “business of IT, “then where does it belong? This seemingly radical approach to the business of IT…

How to Make User Experience Count

by Dennis Drogseth, vice president, Enterprise Management Associates We live in an industry that seems to be governed by acronyms, which, though often confusing, represent terms and ideas which are themselves confusing and often misleading. Trying to clean up the mess would probably be only a tad easier than publicly legitimizing every CIA action since…