Tag: vendors

When Win-Win is a Bad Idea

Posted on by admin

While many negotiations experts advocate a win-win approach to deal making, just as many regard this as a mistake. I put this question to a number of experts, and most of them were wary of the win-win idea. Sure, it looks nice on paper, but as Prussian general Helmuth von Moltke pointed out, “No battle…

Assessing Your BSM Technology Investments

Posted on by admin

At least it is now. Sure, when business service management (BSM) first came on the scene six or seven years ago, many of us analysts groaned, “Yet another acronym!”. And for a while it seemed to be just that―another acronym squeezed mystically between SLM and BPM (or service level management and business process management) as…