Strategies and Trends for Information Technology Leaders
In nearly every case, texting on mobile phones works even when voice calls are impossible. It stands to reason then that texting could and should play a major role in your disaster recovery (DR) planning. “The very first responders usually are average citizens, who happen to be on the scene of where a disaster is…
Voice over Internet Protocol (VoIP) telephony has the wonderful potential for cutting communications costs and delivering additional features. But making the switch isn’t a slam-dunk, and you could have potential problems that could end up costing you more money and time in the short-term as you try to adapt your infrastructure technology to handle voice…
There are many terms circulating across the industry for managing customer experience. Some of the more technical focus on more established metrics such as quality of service (QoS), and for VoIP, mean opinion score or MOS. However, there are also a growing number of metrics targeted at accurately capturing the real experience of IT’s consumers…