Strategies and Trends for Information Technology Leaders
In the last column, I introduced the first of the seven habits which was rapport. Now we will move to the second habit of highly effective presenters which is authority. Authority is the audience’s perception that the presenter is knowledgeable on the subject matter. Knowledge leads to credibility and gives the impression that the presenter…
The goal of the Master Listener is to be able to re-create the other person’s communication in such a way that the sender experiences that the receiver has understood their communication. However this seldom, if ever, happens. Why? Because the master level listening involves the combination of both words and three-dimensional mass. In watching how…
As I pointed out last month in my first article, to become a master communicator you need to first become a master listener. One of the challenges to becoming a master listener is being fully present. By filtering what is being said through your own conceptual conditioning your IT leadership abilities will be reduced. Why…
I would like to start this series on effective executive communication by first exploring the area of listening. What are the blocks and barriers that stop you from being a master listener? How can we master in-flow? How can we be truly “present” to another person’s communication? Once the muscle of effective listening is developed…