How to Increase IT’s Value to the Business

Does scale matter? How much has the company grown since I started this job? How much does the company plan to grow in the future? What still works in the way I do my job if the company is much bigger? Which things about how I do my job don’t work if the company is…

The 5 Key Reasons Why Initiatives Fail

Someone on Twitter recently asked me, “What are the 5 main reasons IT Service Management projects fail.” I really didn’t have to give it much thought. After 30 years practicing ITSM the reasons are pretty much top of mind. So I quickly rattled off the following: No plan Unrealistic expectations Skepticism Poor requirements Not doing…

All Roads Lead to Digital Disruption

As most leaders know, success is accomplished through people. Smart technology helps, but succeeding in today’s digital realm is a challenge that requires more than simply consuming more technology. Without smart, dedicated workers adopting a people-first strategy that serves as the main platform of an organization, all other attempts to create a thriving business—whether through…

Where Is Today’s Cyber-Security Leadership?

One of the travesties of the digital age is the current state of cyber-security. Nearly every article I write for Baseline and its sister publication, CIO Insight, now touches on this topic. And, if you think things are getting worse, it’s not your imagination. For example, Ponemon Institute reports that the cost of cyber-crime jumped…

The Benefits of Predictive Customer Analytics

By Scott Sanders A company’s ability to understand its customers’ behavior and the nature and speed of how those behaviors change can make it or break it. For a Chief Marketing Officer (CMO), nothing is more imperative to smart decision making and strategic planning. To date, the most common kind of customer analytics that the…

Businesses Find Value in Real-Time Data Streams

Imagine it’s a Friday evening after a long work week and you want to stop for a drink and meal on the way home. (If you have a significant other or children, please remember a time when this scenario did apply). SceneTap’s apps have taken the guess-work out of finding the right place for you–one…

The Complicated Relationship Between CIOs and CSOs

How can CIOs and CSOs work together better? What has made CIO-CSO relationships work in situations you’ve observed? In order for the CIO and CSO to have an effective working relationship, they must have clear boundaries of responsibility. Typically what works best is for the CSO to define the proper level of security, the CIO…

The Complicated Relationship Between CIOs and CSOs

By Jack Rosenberger In the wake of the news that Target’s profit fell more than 40 percent during the fourth quarter of 2013, due in large part to a data breach that affected up to 110 million customers, CIO Insight interviewed Eric Cole, a SANS Institute Faculty Fellow and the head of SANS’s Cyber Defense…

The Four Pillars: The Secret to IT Transformation

By Charles Araujo “Do you want to know a secret?” The “secret game” is a favorite of almost all young children. It is exciting and exhilarating to have a bit of secret knowledge that others do not. So they slyly ask this question, reveling in their secret information while inwardly dying to share it with…

The Four Pillars: The Secret to IT Transformation

The Second Pillar: Bridging Silos and Building High-Performance Teams Transformational initiatives are most often undermined by an insidious enemy: organizational silos. Silos have become such a common part of life in IT that we almost don’t question them any longer. But as we move into the new era of IT, silos will be the single…