Strategies and Trends for Information Technology Leaders
Addressing logistical, structural, and cultural hurdles In addition to designing an effective process, organizations must address the logistical, structural, and cultural hurdles that impede transfer. For example, the organizational structure may promote silo thinking in which locations or divisions focus on maximizing their own accomplishments and rewards, instead of supporting the success of the overall…
by Lauren Trees, APQC knowledge specialist For most organizations, the ability to pinpoint and replicate superior practices is a vital competitive advantage. No matter the industry, reusing successfully demonstrated practices can lead to shorter cycle times, faster ramp-ups, higher customer satisfaction, better decisions, and lower costs — all of which can mean the difference between…
Look to the future and the past When developing measures and improvement plans, it can be easy to focus solely on results. However, the organizations studied by APQC emphasize predictive factors as well as outcomes when developing measures. The organizations look both at leading indicators that provide a foundation for performance (such as employee training…
by Becky Partida of APQC In Part 1 of this series, we looked at five best practices that contribute to new product and service innovation. These practices included expanding idea sources beyond areas traditionally associated with innovation (including looking outside the enterprise for innovative ideas) and acknowledging that different types of innovation require different terminologies…