FCC Takes Aim at Wireless Industry Billing

The Federal Communications Commission is continuing its scrutiny of the wireless industry, offering a fresh batch of data points to make the case that carriers need to do more to clarify their billing practices and rein in fees and overage charges. The survey highlighted two issues that have recently found themselves in the crosshairs of…

Bye-Bye Landlines, Voice Communication?

Two separate reports paint quite a picture of how the way Americans communicate has changed — with dramatic implications for how business communications will be done in the future, as well. One quarter of U.S. homes have given up their landlines and use only a cell phone, according to a new survey conducted by the…