Strategies and Trends for Information Technology Leaders
At the end of last year I wrote two columns about business service management (BSM) and introduced a model for BSM in terms of requirements and technologies. This has led to research conducted over the last five months examining the offerings of fifteen vendors, including customer dialogs, to understand how the BSM mosaic really works…
Last month, I wrote about why business service management (BSM), should be seen as more than a set of processes and mindset. How it needs to be viewed a broader architectural model for making technology investments. This month, I’m going to explore what that architectural model should include: Breadth of domain support: Breadth of domain…
At least it is now. Sure, when business service management (BSM) first came on the scene six or seven years ago, many of us analysts groaned, “Yet another acronym!”. And for a while it seemed to be just that―another acronym squeezed mystically between SLM and BPM (or service level management and business process management) as…
Like it or not, you probably participate in an application ecosystem where you interact with multiple service providers, partners and possibly suppliers to support your business services. Most of these ecosystems are Web-based and many exploit Web 2.0 as well as classic Web technologies. If you’re using any kind of external Cloud computing resources, even…