Strategies and Trends for Information Technology Leaders
When Marilyn Carlson Nelson was CEO of Carlson Companies, the privately held hotel, restaurant, travel and marketing giant, she used technology strategically to expand the company. In fact, the company has invested more than a billion dollars in technology, a sum one would not expect for what doesn’t seem like a high-tech enterprise. “When I…
There is a service value chain in which the customer role specifies and funds, the user role consumes, and a producer role fulfills. The term “user” describes the recipient of the benefits a service facilitates. User is a role that interacts with and consumes the service defined and paid for by a “customer” role. In…
No investments can be effective in the long term without consideration of risk. Business risks can be both internal to the firm, such as rolling out an inadequately tested system, as well as environmental, in the form of an unanticipated natural disaster. This creates a challenge for business and technology executives in that while the…
Business leaders often use agility to describe their business plans and strategic initiatives, but it’s often little more than just a vision. Agility is something that requires planning and a full incorporation in business and management processes. It is philosophy and action. And most of all it requires courage and commitment. But what does “agility”…
Every two or three months I run short surveys with leaders around the world; the project is called the Leadership Pulse. Over the month of July I examined business drivers in this survey. This is a topic I have studied in some depth since 1996 when I first began examining what leaders think drives performance…