ITIL Processes are No Panacea

What are you really trying to do with IT service management (ITSM) Are you focused on aligning your organization with ITIL or some other framework; or are you concentrating on process improvement? Too often I see the two confused; with ITIL alignment mistaken for process improvement instead of being treated as one tool in the…

Tired of Playing Ping-Pong with Dev, QA and Ops?

Editor’s Note: While Thoughtworks Studios is affiliated with the IT consultancy ThoughtWorks, it’s aim is the development and marketing of automation tools to enable more Agile delivery of DevOps. IT organizations are under ever increasing pressure to deliver software faster and more reliably. On the one hand, businesses are being squeezed by faster-moving competition. On…

Special Report – Seeing the Tech-Tsunami Before the Impact, Part II

In Part I of this two-part report, Seeing the Tech-Tsunami Before the Impact Futurist and CIOUpdate columnist Dan Burrus explored the eight streams within the technological wave — the hard trends of technological advancement: Dematerialization; Virtualization; Mobility; Product intelligence; Networking; Interactivity; Globalization; and Convergence. In Part II, Dan explains the drivers behind those trends and…

Special Report – Seeing the Tech-Tsunami Before the Impact

As the CIO, you’re responsible for staying abreast of technological changes and making sure your company is using them to increase productivity and efficiency in all areas. But in this second decade of this new century, improving these areas will no longer be enough to provide the competitive advantage your organization will need to stay…

Curing the Caveman Mentality

I’m sure that the “finger pointing” blame-game approach for determining responsibility dates back well into prehistoric times. Battles between Harry B. Barbarian and Charlie Q. Savage were likely fought because neither would accept blame for a poorly tied rope or poisoned arrows that did not kill the prey quickly enough. It is not hard envisioning…

Is Cloud Boon or Bane for IT Staffers?

In an industry that has seen thousands of jobs leave for foreign shores and cheaper labor, it is understandable there is much wringing of the hands over how many more IT jobs might be lost to the cloud. “I have an acquaintance that calls it the ‘Corp Tech Pocalypse,’” laughed Steven Savage, a technical project…

Surviving Change by Remaining Focused

At a time when the cost of doing business has taken a harder hit than almost any other time in recent history, one of the greatest challenges faced by most — if not all — CEOs is the ability to remain focused and true to the vision of an organization while surviving financial stress long…

Teleworkers are a Boon to the Bottom Line

The convergence of economics and technical advances increasingly make telework a necessity instead of a wish-list item for businesses today. It’s my belief that those organizations not using available technology to enable and expand their own virtual work force are leaving a windfall unclaimed. I came to Logicalis from an organization where nearly everyone worked…

Career Funhouse – Is Perception Reality?

In response to asomewhat recent LinkedIn post asking for a single word or phrase to characterize people’s leadership style 1500 LinkedIn professionals offered up a steady stream of “courageous, passionate, compassionate, sincerity, charisma” and other warm and fuzzy epithets. Not surprisingly, there were no posts indicating harsher forms of rule. This, of course, begs the…

It Always Comes Down to People

Before you can link your infrastructure together, you’re going to have to break through some silos. This third article in our series suggests some diplomatic ways to break down the walls. While the technology exists today to implement a fully converged infrastructure that integrates servers, storage, networks and management into a single, flexible, and adaptable…