Strategies and Trends for Information Technology Leaders
Self-provisioning – compelling and scary Many of what are considered the attributes of cloud technology are both compelling and scary. Self-service provisioning, for example, is compelling because it enables IT and designated users to spin up capacity as needed. It is the cloud feature most directly linked to providing the Holy Grail of business agility….
[Editor’s Note: This is the fourth article in a six-part series that looks at the primary considerations as well as the process of self-discovery that is required in the definition, development and implementation of private cloud computing. The articles were prepared by cloud experts at Logicalis, an international provider of integrated information and communications technology…
by Wayne Kiphart of Logicalis Industry standards transformed the hardware and software markets and unleashed tremendous innovation. Today, the evolution and increasing acceptance of ITIL best practices promises to transform IT service management (ITSM) and facilitate the controlled expansion of IT environments to include business services operation centers, and public and private clouds. This column…
Editor’s Note: While Protiviti is a global consulting firm that helps companies solve problems in finance, technology, operations, governance, risk and internal audit, the company also sells a comprehensive software platform that integrates content and commonly accepted and proprietary frameworks with consulting expertise to help companies manage and mitigate risk and compliance issues. by Scott…
ServiceNow Leads Analyst Ranking for ITSM Software ServiceNow, the creators of SaaS for IT, today announced Ovum, a Datamonitor company and IT industry analyst firm, has recognized ServiceNow as the leading company ranked in its report, Decision Matrix: Selecting an IT Service Management Vendor. Based on its analysis of 13 ITSM tool vendors, the report…
by Bill Emmett and Atwell Williams of BMC Software How do you increase the value your IT organization while also maintaining or reducing IT spending? Consider adopting a shared services provisioning model that eliminates wasteful redundancies. Shared service programs can provide consistent service quality and delivery to multiple business departments across the enterprise at a…
While a primary objective of ITIL’s Problem Management process is to prevent problems and resulting incidents from happening, most organizations commonly start implementing Problem Management with a reactive approach. This is commonly referred to as “reactive” Problem Management (PM) because, as its name implies, a service disruption has already occurred. On the other hand, “proactive”…
Throughout my 29 years of IT service management experience I never once doubted the value of having well defined and well implemented IT service management processes. Over time, it became part of my belief system. I had faith that IT service management (ITSM) provided real value to an organization even though that faith was sometimes…
IT organizations are under continuous pressure to operate efficiently and effectively and to do so with transparency and an explicit value proposition. This is increasingly difficult when every budget line item is closely scrutinized. According to Gartner, 2010 will be about balancing the focus on cost, risk, and growth. For more than 50% of CIOs,…
Successful businesses require both the effective management of information and the efficient delivery of technology. IT has played a key role in this effort beginning as a support function to finance and administration, then evolving to an enabler of workflow change, and now serving as the nervous system of the enterprise. As we enter a…