Strategies and Trends for Information Technology Leaders
With a global recession still in full swing, many wonder if it is the right time to invest in ITIL. The short answer is that you don’t have to invest in ITIL per se, but you should invest in what’s necessary for aligning with the business, controlling costs, improving quality, balancing resource allocations and doing…
More than ten years ago, EMA consultants assessed processes and technologies involved with monitoring and managing manufacturing floors, utilities, transportation fleets and other “business infrastructures” and came to the conclusion that great economies of scale could be achieved by consolidating these requirements. In other words, by leveraging IT capabilities for monitoring, instrumentation, asset planning, security,…
Here’s what the vendors say … One vendor says that “BSM is all about managing the health of services.” A third focuses on “real-time service health and integrity.” Telecomm service providers have known for decades that five-nines of availability in the data center or central office is meaningless if the customer doesn’t have dial tone…
IT managers think IT services are different from other services. Not so. To deliver any type of service follows a few identical processes. Not understanding this is the reason for much of the pain and suffering born by IT providers and their users today. Consider: would the owner of a quick oil-change company measure his…
A great deal has changed in just the two to three years since the term CMDB became a part of IT’s common vernacular. And then a great deal hasn’t. Enterprise Management Associates (EMA) research from June of this year shows that initiatives are further along, strategies are evolving, however most deployments still suffer from politics,…