The Cosmology of the Expanding ITIL Universe

by Wayne Kiphart of Logicalis Industry standards transformed the hardware and software markets and unleashed tremendous innovation. Today, the evolution and increasing acceptance of ITIL best practices promises to transform IT service management (ITSM) and facilitate the controlled expansion of IT environments to include business services operation centers, and public and private clouds. This column…

Special Report – CompTIA’s Five Industry Trends to Watch in 2010

While some macro-economic indicators have shown signs of improvement in recent months, some big unknowns still loom: unemployment, the impact of public sector debt, and a tight lending and credit market to name just a few. Perhaps, the biggest fear among IT executives is the possibility of a stalled recovery; specifically, an environment of weak…

IT Managed Services: 2010’s Bright Future

According to the Chinese Zodiac, 2009 was the year of the ox. Those born last year, the calendar says, are endowed with qualities of stability, endurance, perseverance and tenacity. This year, however, is the tiger’s year, a year of courage, fearlessness and fighting spirit. The tiger, the ancient Chinese say, wards off the most common…