Perception is Reality

People with talent often make the rest of us believe that being a great artist is “easy”. Of course, what most people don’t think about is the years and years of hard work and dedication that goes into a seemingly effortless performance. Nor, more importantly, do they care. The same goes for IT. Unless you…

IT Systems Do Not Equal IT Value

Many people in IT are confused about the term “IT service”. IT services are comprised of IT systems, and neither the IT system nor its components are of direct value to the consumer. Rather, it is the performance made possible by the IT system that produces a given value for the consumer and that value…