Strategies and Trends for Information Technology Leaders
Are you measuring the right things for your e-services? Many CIOs aren’t, and even those who claim to measure IT value and report on e-services understand the concepts poorly. Why is this important? Because customer perception matters and QoE is the most significant single factor in a real-world evaluation of the user experience and, therefore,…
Organizations are increasingly dependent on software to run daily operations and generate revenues and this dependence has served to heighten executive awareness about the need to improve software quality. It’s no surprise then that application development organizations have always sought ways to improve the scalability, performance, security, integrity and reliability of the software they deliver….
In today’s economy, each customer is worth his weight in gold, quite literally. Retaining that gold is businesses’ highest order of the day. Perhaps it is not that remarkable, then, that customer experience is now a top focus of IT. A recently released Enterprise Management Associates (EMA) study names quality of experience (QoE) measurement and…