The 5 Key Reasons Why Initiatives Fail

Someone on Twitter recently asked me, “What are the 5 main reasons IT Service Management projects fail.” I really didn’t have to give it much thought. After 30 years practicing ITSM the reasons are pretty much top of mind. So I quickly rattled off the following: No plan Unrealistic expectations Skepticism Poor requirements Not doing…

How to Thrive by Embracing Disruptive Practices

by Donn DiNunno of EM&I These are uncertain times, and changes bring both frustrations and opportunities to organizations that are working to sustain stability long enough to return value from the previous round of changes. It’s a delicate balance to hold on to in a chaotic environment, but one that can be sustained if, oddly,…

How to Thrive by Embracing Disruptive Practices

Loyalty to one company and working towards a career is no longer an expectation. The blurring or industry boundaries has diluted brands, and the ups and downs of the market has eroded consumer confidence. Recognizing the chaotic forces in the organization is the first step toward adopting and adapting best practices that balance the forces…

How to Embrace the Consumerization of IT

The consumerization of IT has been occurring for a number of years now, and it is one of the most disruptive tends the CIO faces; yet it offers amazing business benefits. Will the consumerization trend continue? The answer is yes! Consumerization is a hard trend that will not only continue, but it will accelerate. So…

How to Go Green without Seeing Red, Part I

by Bill Blausey, SVP and CIO of Eaton Corp. Green IT is without question one of the one of the most sweeping trends in IT today. The industry enthusiasm isn’t hard to explain. The recent recession and its after effects, along with rising energy costs, have made reducing capital and operating expenditures a higher priority…

Can Cloud Really Replace Offshore Outsourcing?

The cloud is changing much about how IT is done. But has it changed or possibly even eliminated the need for offshore outsourcing? In the short term, the answer is no. That’s mostly because the cloud is not yet in full play. However, given the current momentum behind the cloud, change is inevitable and the…

5 Ways HP Cut Costs and Fostered Innovation

HP is a massive company that has been around for a very long time. Over the years, it has acquired a vast number of companies including such IT players as Compaq, Digital Equipment Corp, EDS 3Com, Palm and 3PAR. Those acquisitions continue today at a rapid pace. In that light, it’s perhaps not surprising that…

Is it Possible to Achieve a Return on ITIL?

There has been quite a few arguments in trying to prove or debunk that ITIL can produce any kind of ROI. The pragmatic answer is: Yes it can, but not as easy as ITIL guidance can hope for. Let’s step back and define what ITIL is. A simplistic view is that ITIL is a set…

10 Ways to Avoid Screwing Everything Up

Information technology has been a part of our lives for almost four decades. While we’ve seen dramatic decreases in cost and increases in capabilities, we are still faced with fragmented architectures, failed investments and consistently delayed projects. What have we learned from our successes and what have we learned from our mistakes? How can your…

Understanding the ROI of Value Creation

Despite the apparent economic recovery, many companies continue to focus on cost-reduction and, in the process, persist in demanding reduction of already-stressed IT budgets. In this environment, creative approaches are required to ensure availability of funding for critical IT services and initiatives. One way IT executives can safeguard their IT budgets and preserve funding for…