service catalog Articles

BSM is Working

Posted on May 5, 2009December 29, 2017 by admin

A new new Enterprise Management Associates (EMA) study has found that overall success rates for business service management (BSM) initiatives are high, with 89% of respondents indicating that their BSM initiatives met or exceeded expectations. The study also uncovered the top factors that helped these real-world organizations avoid failure and achieve success with their BSM…

Service Catalogs: Avoiding Shelfware

Posted on March 2, 2009December 29, 2017 by admin

With the recent economic downturn, many IT organizations are increasingly aware of the need to partner with their customers and ensure they are delivering the right services at the right price. Service catalogs are a powerful tool for ensuring that the goals of your organization and its customers are aligned, while also providing greater visibility…