Strategies and Trends for Information Technology Leaders
This is the fifth and, I promise, last column on cloud (at least for a while). In this column, I’m going to pretend that you’re already dealing with some cloud initiatives — whether you had anything to do with them or not — and trying to take some control over chaos . As some of…
It is an odd fact of nature that sometimes actions in a certain direction really do produce opposite and equal reactions. In a blog on the EMA website titled Contrarian Accelerators I looked at the cloud in terms of actually accelerating service management adoptions. There are lots of reasons for this, not least among them…
This is the third in our series on preparing your IT organization to “operationalize” cloud initiatives — in other words taking control of what may well have heretofore been fragmentary and at times counter-productive experiments. Following last months’ discussion (Getting Started With Cloud – Where Should you Begin?) of the overarching issues surrounding cloud adoptions…
Who’s making the deal for the business? And how does that impact IT? Historically, corporate finance and procurement have held the reins for vendor and contract management; not surprising given its responsibility for the corporate bottom line. While this seems reasonable on the surface, the results for IT have been mixed. Financial management teams typically…
I hate rankings. Maybe that’s because I’ve always hated to be ranked (except of course when it’s really worked out in my favor!). But even then, I’ve had second thoughts. Not everything, after all, is a swim-meet. The vendors here certainly can’t be understood in swim-meet fashion. While the Business Service Management Service Impact (BSM…
At the end of last year I wrote two columns about business service management (BSM) and introduced a model for BSM in terms of requirements and technologies. This has led to research conducted over the last five months examining the offerings of fifteen vendors, including customer dialogs, to understand how the BSM mosaic really works…
Last week I spoke with Rich Esposito, IBM VP, IT Strategy and Architecture Services for IBM’s Global Technology Services, on how they were helping IT organizations better prepare to assimilate Cloud computing. In our discussion, I learned something that at first seemed shocking, then funny, then curiously relevant and then simply useful — all within…
Last month, I wrote about why business service management (BSM), should be seen as more than a set of processes and mindset. How it needs to be viewed a broader architectural model for making technology investments. This month, I’m going to explore what that architectural model should include: Breadth of domain support: Breadth of domain…
At least it is now. Sure, when business service management (BSM) first came on the scene six or seven years ago, many of us analysts groaned, “Yet another acronym!”. And for a while it seemed to be just that―another acronym squeezed mystically between SLM and BPM (or service level management and business process management) as…
Like it or not, you probably participate in an application ecosystem where you interact with multiple service providers, partners and possibly suppliers to support your business services. Most of these ecosystems are Web-based and many exploit Web 2.0 as well as classic Web technologies. If you’re using any kind of external Cloud computing resources, even…